When I travel, I typically get up early, head down to the hotel lobby, and begin my morning routine of prayer, meditation, and writing. I choose the lobby because that is where coffee is readily available.
It’s amazing to me to watch a hotel come to life in the morning. Sounds coming from the kitchen assure me that today’s breakfast fare is being prepared. The smell of frying bacon wafts through the air. All the while, wait staff is busily setting up other parts of this morning’s buffet.
Things were already well under way when I arrived at my comfy chair in the lobby at 5:30. Breakfast begins at 6:00, so they must hustle to be sure all is ready. Their well orchestrated movements assure me that it will be. Each member of the team is doing their part to make sure the hotel guests have a great start to our days.
That’s only the work that I can see, hear, and smell. There is other work that went on behind the scene that I don’t see. Someone has to order all the food. The night auditor sets the tables (I came down really early once to witness that).
All this effort to make guests feel welcome. To make our stay special. To make us feel at home, when home is far away.
The planning that goes into this level of service is pretty intense. I know I’m spoiled today, because I’ve stayed in my share of hotels where “free” breakfast was a single serving box of cereal and a cup of orange drink, not even orange juice.
Obviously the work of the hotel staff is motivated by a paycheck. I doubt any of these good folks would be willing to come in to the hotel and do all this without being paid. That’s just a part of having a job.
It is easy to take hotel staff for granted. It’s easy to walk into a nice hotel and overlook the fact that someone is behind the experience. It’s as though they leave in the morning with bath towels strewn all over, and the bed unmade, and return in the afternoon to a fresh and clean room without considering how it got that way.
Not everyone appreciates the work that is being done on their behalf. Whether they are too preoccupied to give it thought, or that they are arrogant twits, these folks seem oblivious to the hard work of the hotel staff. In fact, one such arrogant twit just had a tantrum at the front desk. Apparently the exercise room is out of cups for water. Major crisis!
I know an arrogant twit when I see one. It’s a role that I can fall into pretty easily. My sense of entitlement quickly gets out of control, and before long I am the one barking at the front desk clerk over the smallest of irritants.
Amanda has helped me realize and work on these negative tendencies. From the beginning of our very first date, she demonstrated kindness and compassion to a stranger who could easily have been taken for granted. We walked in the door of a restaurant and as we approached the counter to order, she smiled at the gentleman taking orders and said “Hey feller!”
I thought she must know the guy. A friend perhaps? Or did she eat here that often? When we took our seats I asked how she knew him. “Oh, I just met him. I’ve never seen him before.”
It’s the same when we travel together. She takes time to interact with hotel staff. She makes friends wherever we go. When someone cleans our room, she appreciates their effort, and lets them know it.
All that kindness has rubbed off on me over time. I’m becoming less of an entitled and arrogant twit, and more of a grateful guest.
As with a nice hotel, there is a lot of behind the scenes effort that goes into our fellowship. Tables to be set out. Coffee to be made. Literature and key tags to be ordered. All of the little details that go into making a room full of recovering addicts feel welcome.
The big difference is that at a meeting, no one is getting paid. Service is at the foundation of all we do. Service is encouraged for everyone. For me, service was one of the earliest ways in which willingness expressed itself in my recovery.
At the time, Amanda was chairing a meeting once a week. We would arrive early and my job was to prepare the coffee. I didn’t just “make” coffee, I “prepared” it! Just the right amount of coffee in the filter. The exact level of water in the pot. Cups set out just so. Sugar and cream ready, along with stirring sticks. I wanted it to be just right.
It’s a simple thing, but that task gave me a much needed sense of worth. I was contributing. I was valued. I was willing.
The willingness to serve in NA can be seen in so many different ways. I have one friend who makes it his mission to greet everyone who comes to a meeting with a hug. Others who regularly provide rides to meetings to those who wouldn’t get there otherwise. Even those who will take meetings to people who are home bound.
Today, I’ll not just practice a willingness to serve. I’ll put my inner arrogant twit aside, appreciating those who serve, and becoming one of them.
Have a remarkable day!